Kyle just finished printing out the form he needed to send to a client, an elderly woman who had just lost her husband. He felt empathy for her and really wanted to get it done as fast as possible. Searching the nearby desk, he could not find the stapler. He looked over and saw it sitting out in the open, on a distant desk. He reached out to grab it but was stopped by a voice. “Have you had your operators course updated?” the performance and adjustments teams communication and awareness support officer asked. “No, I didn’t know that I had to,” Kyle was unsure if she was joking or not, but he...
















